Gaming should always be a form of entertainment — never a source of financial or emotional harm. sm805 is committed to giving every player the tools, information, and support they need to stay in control at all times.
sm805's responsible gaming framework is built on six core principles that guide every decision we make about player safety, transparency, and support.
Every player must verify their age before making a deposit or placing a bet. Our KYC process checks government-issued Indonesian identity documents — including KTP and passport — to confirm that every account holder is at least 21 years of age. Any account that cannot be verified is suspended immediately.
sm805 allows you to set daily, weekly, or monthly deposit caps in IDR directly from your account settings. Once a limit is applied, it takes effect immediately and cannot be increased for a mandatory 24-hour cooling-off period. This ensures that impulsive decisions made in the heat of play cannot undo your responsible spending boundaries.
You can configure maximum session durations so that sm805 automatically logs you out after a set period — whether that is 30 minutes, 2 hours, or any custom interval you choose. Clear on-screen timers display how long you have been playing, helping you stay aware of time spent at the tables or on the slots.
If you feel you need a short break from gaming, sm805's time-out feature lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or wager. The feature is activated instantly and cannot be reversed before the chosen period expires.
For players who need a more permanent break, self-exclusion closes your sm805 account for a minimum of 6 months, with options extending to 1 year, 3 years, or permanently. During self-exclusion, you will also be removed from all marketing lists. Reinstatement requires a formal review process and cannot be fast-tracked.
Beyond deposit controls, sm805 lets you set a maximum net loss threshold per day, week, or month. Once your losses reach that ceiling, your wagering access is suspended for the remainder of that period. This is one of the most direct tools available for keeping your gaming budget firmly within comfortable boundaries.
Every sm805 player has direct access to the following protective tools — no need to contact support, no waiting period, no forms to fill out. Activate them instantly from your account dashboard.
Navigate to Account → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter your IDR threshold. The limit activates immediately.
Limit reductions apply at once. Limit increases carry a mandatory 24-hour review delay — giving you time to reconsider.
Go to Account → Responsible Gaming → Session Control. Set your preferred maximum session length. An on-screen warning appears 10 minutes before expiry.
When time runs out, your session closes automatically regardless of any active game round — game state is saved for your return.
Go to Account → Responsible Gaming → Take a Break. Select 24h, 48h, 7 days, or 30 days. Confirm your choice and the suspension activates within seconds.
You will receive a confirmation email. No login or deposits are possible until the period ends. The feature cannot be reversed once activated.
Go to Account → Responsible Gaming → Self-Exclusion or email [email protected] with subject "Self-Exclusion Request". Choose your exclusion period (6 months to permanent).
Account closure is processed within 24 hours. All marketing communications stop immediately. Remaining balance is returned via your last payment method.
Need Help Activating a Tool? Our 24/7 support team — with native Indonesian-speaking agents available — can assist you in setting up any responsible gaming control on your behalf. Contact us at [email protected] and we will action your request immediately, any time of day or night including Indonesian public holidays such as Idul Fitri and Indonesian Independence Day.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. sm805 encourages all players to periodically assess their relationship with gaming — honestly and without judgment. The warning signs below are widely recognised indicators that gambling may be shifting from entertainment to a harmful pattern.
If any of the following resonate with you — or with someone you know — please do not hesitate to reach out for help. sm805's support team and the self-exclusion tool are both available around the clock. There is no shame in asking for support; it is the responsible and courageous choice.
Honest self-assessment is the first step. If you answer "yes" to three or more of the signs below, we strongly recommend using the time-out or self-exclusion feature and speaking with a professional counsellor.
Recognise these patterns early — before they escalate.
Take a moment to reflect on the following questions. They are not a clinical diagnostic tool but can help you gauge whether your gambling habits remain within a healthy range.
Have you ever spent more money gambling on sm805 than you originally planned or intended to in a single session?
Have you gambled with money that was meant for essential expenses such as rent, food, bills, or school fees?
Have you felt the need to increase the size of your bets over time in order to experience the same level of excitement?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
Have you gambled as a way to deal with stress, low mood, loneliness, or to escape problems in other areas of your life?
After losing money gambling, have you felt a strong urge to return as soon as possible to win it back?
Have your gambling habits caused tension, conflict, or concern within your personal relationships or at your workplace?
If you answered "yes" to two or more of these questions, we encourage you to use sm805's time-out feature immediately and consider reaching out to a professional support organisation. You can also email our responsible gaming team at [email protected] — we will respond within 2 hours and can help you activate the right protective tools for your situation.
Responsible gaming is not a compliance checkbox at sm805 — it is a core part of how we operate. Below are the concrete commitments we make to every player on our platform, regardless of their deposit history, status, or location across Indonesia.
sm805's risk team actively monitors wagering patterns across all accounts. When our systems detect behaviour consistent with problem gambling — such as sustained loss chasing, rapid session escalation, or sudden large deposits following a cooling-off period — our team proactively reaches out to the player with responsible gaming information and tool recommendations.
sm805 does not send bonus offers or promotional communications to players who have recently used the time-out feature, set a deposit limit reduction, or are currently under a self-exclusion. We also do not target players with promotional messaging during periods of elevated risk as identified by our internal monitoring systems.
We publish the Return to Player (RTP) percentages for all slot titles available on sm805 and ensure that the house edge for all table games and live dealer offerings is clearly communicated. Players deserve to make informed decisions — and that means understanding the true odds before they place a bet.
Every member of the sm805 customer support team — including the native Indonesian-speaking agents available around the clock — receives regular training in problem gambling identification, responsible gaming best practices, and the appropriate referral of at-risk players to professional support resources.
sm805 actively directs players who are struggling with gambling-related harm to independent professional support organisations. We do not profit from keeping at-risk players on the platform and will always prioritise long-term player wellbeing over short-term revenue.
Whether you need help activating a safety tool, want to discuss your gaming habits, or are ready to take a break, sm805's support channels are open around the clock — every day of the year.
Send a message to our dedicated responsible gaming address. Whether you need to set up self-exclusion, request a deposit limit, or simply want to talk through your concerns, our team responds promptly — within 2 hours during peak hours and within 24 hours at all other times.
[email protected]Access instant live chat directly within your sm805 account at any time — 24 hours a day, 7 days a week, including during major Indonesian holidays such as Idul Fitri, Idul Adha, and Indonesian Independence Day. Native Indonesian-speaking agents are available on every shift.
Available in-platformActivate deposit limits, session timers, time-outs, and self-exclusion instantly from the Responsible Gaming section of your account dashboard — no support interaction required. Changes to safety tools are processed in real time and confirmed immediately by email to your registered address.
Account → Responsible GamingYour request is confidential. All responsible gaming requests — whether for self-exclusion, deposit limits, or general counselling support — are handled with complete discretion. Your account status, bonus eligibility, and access to sm805's games are never penalised for engaging with responsible gaming tools. Using these tools is a sign of strength, not weakness.
Explore everything sm805 has to offer — knowing that world-class responsible gaming tools are always just one click away.